Without a portal
- Users call or email for every issue.
- Ticket status remains unclear without follow-up.
- IT lacks reliable demand metrics.
- The same questions come back again and again.
Self-service portal
Your IT,
accessible to
every employee
The iTop user portal lets employees report incidents, follow requests and consult the knowledge base without asking the helpdesk for every update.
Portal simplified user interface iTop Hub documentation Catalog requests from the service catalog Combodo features SLA measurement and escalation Combodo features Tracking real-time request progress Combodo features
The portal turns scattered emails into qualified, measurable and trackable requests.
Field reality
Why the portal changes the IT / business relationship
With the iTop portal
- Each request is structured and routed to the right team.
- Users follow progress and add details online.
- Dashboards track volumes, delays and satisfaction.
- The knowledge base reduces repetitive requests.
User experiences
The portal in everyday work
👩💼
Business user
Reports an incident and follows resolution without calling support.
🧑💼
Manager
Submits equipment or onboarding requests with validation.
🛠️
Helpdesk technician
Works from a prioritized queue with full user and CI context.
Features
What the iTop portal enables
📝
Smart forms
Required fields, lists, attachments and context-aware categories.
🔔
Notifications
Users are informed at each step.
📚
Knowledge base
Articles are available before and during ticket creation.
🎨
Customization
Branding, categories, profiles and service catalog.
📱
Responsive
Usable on desktop, tablet and mobile.
⭐
Satisfaction
Feedback feeds service quality indicators.
Give employees the IT experience they deserve
We adapt the portal to your branding, processes, profiles and service catalog.