Integrate iTop into your IT with teemIP experts
teemIP, iTop integrator: deploy, configure and operate Combodo’s open source ITSM & CMDB platform in your environment.
iTop, the open source standard for ITSM & CMDB
Published by Combodo since 2010, iTop is a leading open source platform for enterprise IT service management. Aligned with ITIL® practices, it is used by public organizations, IT departments, service providers and operators.
A unified CMDB to map your IT estate, ITSM processes (incident, problem, change, request), a user portal and an open API: iTop centralizes in one tool what many organizations still spread across several systems.
Combodo OEM Partner
The teemIP team knows iTop from the inside
Our co-founders have a direct, deep connection with iTop: officially certified Combodo expertise enriched by years of field projects.
A former Combodo team member, Martin knows the iTop roadmap, ecosystem and teams from the inside. This proximity with Combodo is a strategic asset for our customers.
Also a former Combodo team member, Christophe is the original architect of teemIP and has deep technical knowledge of the iTop core.
Quentin worked in major French IT service companies as an iTop lead. He has driven large-scale iTop deployments and trained whole teams on the platform.
Combodo has sponsored teemIP from the beginning. This relationship provides technical proximity, early visibility on iTop evolutions and long-term collaboration for our customers.
Your iTop challenges, our concrete answers
Is your iTop project slowing down, your CMDB drifting, or your self-service portal unused? These are the recurring problems we see - and how we solve them.
Outdated data, duplicates and missing relationships. Teams no longer trust the tool.
Data model audit, source-of-truth mapping, automated discovery and data governance.
Teams bypass the tool, the self-service portal is unused and adoption stalls.
Portal redesign, workflow simplification and change support with business teams.
IP plans in spreadsheets, CMDB in iTop: two worlds that do not talk to each other.
teemIP integration: IPAM, DDI and CMDB in one repository with a clear source of truth.
You inherited an iTop platform with no documentation and no one to maintain it.
Application maintenance takeover, existing-state audit, upgrade plan and sustainable L1/L2 support.
No vendor support, unpatched vulnerabilities and modern features out of reach.
Migration plan in a test environment, acceptance with your teams and supported production switch-over.
AD, monitoring, ticketing and inventory tools all live separately.
Connectors, REST APIs, scheduled synchronizations and integrations with your existing tools.
What we bring to your project
Advisory & scoping
Existing-state analysis, target iTop definition, functional and technical scoping, architecture choices.
Audit of existing iTop setup, business needs analysis, target architecture definition, planning and budgeting. Deliverables: audit report, functional specification, migration plan.
We start with a thorough assessment of your current iTop environment: version, extensions, customizations, data quality and alignment with your ITSM processes. We identify gaps between actual usage and Combodo best practices, then translate your business needs into a detailed functional and technical specification. This phase secures the rest of the project and aligns all stakeholders on a shared vision.
Deployment & integration
iTop installation, data model configuration, integration with AD, monitoring, ticketing and teemIP IPAM.
iTop installation and configuration, data model setup, AD/LDAP connectors, monitoring and ticketing integration, migration of existing data. Deliverables: operational iTop, technical documentation, synchronization scripts.
Our team handles iTop installation on your infrastructure (on-premises or cloud), data model and business rules configuration, and AD/LDAP connector setup for user synchronization. We integrate iTop with your existing monitoring and ticketing tools, and ensure historical data migration with quality validation. Every step is documented to guarantee your teams' autonomy.
Knowledge transfer
Knowledge transfer to administrators, users and technical teams. Change enablement.
Training for administrators and users, scoping workshops, tailored documentation, change support. Deliverables: training materials, internal procedures, coaching sessions.
The success of an iTop project depends as much on people as on technology. We design training paths adapted to each profile: technical administrators, service desk agents, IT managers and business users. Our hands-on workshops enable rapid skill building, while tailored documentation and coaching sessions guarantee a gradual and lasting move towards autonomy.
Application maintenance & support
Maintenance, evolutions, upgrades and L1/L2 support on iTop and its modules.
Level 1 and 2 technical support, fixes and evolutions, version upgrades, security watch. Deliverables: SLA, intervention reports, maintenance recommendations.
Our iTop application maintenance covers daily support, incident resolution, functional evolution and major version upgrades. We offer SLAs adapted to your business criticality, with direct access to Combodo-certified experts. Our intervention reports and preventive maintenance recommendations help you anticipate issues and secure the long-term stability of your platform.
Publisher AND integrator: a coherent ITSM + IPAM stack
teemIP is both the publisher of an open source IPAM/DDI/CMDB solution and an iTop integrator. This dual role lets us deliver a coherent, sovereign, open and integrated ITSM + IPAM stack.
Questions about our iTop offering
Is teemIP a Combodo-certified iTop integrator?
Yes. teemIP SAS is a Combodo OEM Partner. Our team is officially certified on iTop by Combodo and has direct technical proximity with the vendor.
Do you work on existing production iTop environments?
Yes. We work on new installations and existing platforms: audits, maintenance takeover, upgrades, data model optimization and integrations.
Do you provide iTop support after deployment?
Yes. We provide iTop application maintenance: incidents, fixes, upgrades, functional evolutions and adapted SLAs.
What is the difference between iTop and teemIP?
iTop is the ITSM & CMDB platform published by Combodo. teemIP is an IPAM/DDI solution that can run standalone or as an iTop-integrated module.