Reduced MTTR
Dependency mapping and complete CI history let teams diagnose and qualify incidents in minutes instead of hours.
iTop provides a complete, proven open source CMDB to map, govern and operate every component of the IT estate: servers, networks, applications, contracts and services.
Without a reliable CMDB, every incident becomes an investigation. With iTop, teams work with context.
The CMDB is the central repository for IT assets and relationships.
Without a shared repository, infrastructure knowledge is scattered across spreadsheets, outdated wikis or a few experts.
iTop structures this knowledge: each configuration item has attributes, relationships, history and service context.
Physical, virtual, cloud and associated resources.
Switches, routers, firewalls, links, VLANs and dependencies.
Applications, databases, software, contracts and licences.
Sites, teams, suppliers, contacts and responsibilities.
Dependency mapping and complete CI history let teams diagnose and qualify incidents in minutes instead of hours.
Every change is tracked with author, date and previous value: audits and rollbacks are immediate, with no manual reconstruction.
Dependencies are known before a change is approved.
Infrastructure, helpdesk, security and purchasing use the same data.
Browse dependencies between CIs and affected services.
Every modification is traced for audits and rollback.
Queries, filters, reports and exports for reliable operations.
Classes, attributes and relationships can reflect your organization.
Tickets are attached to the impacted CIs.
APIs and collectors reduce manual updates.
We support you from CMDB model scoping to automated feeds and team adoption.